Frequently asked questions

Make sense of your bill, understand where your money goes and what happens if you cannot pay.

Each property is valued and placed in a Council Tax band by the Valuation Office Agency (VOA) - part of HM Revenue and Customs.
You can appeal to the Valuation Office Agency (VOA) if you think your band is wrong.
Council Tax is charged on every domestic property. This can be a house, bungalow, flat, lodge, caravan or houseboat.
Council Tax is based on the valuation band of your property.
Your Council Tax payments must be received on, or before, the dates shown on your bill.
We collect Council Tax for Lincolnshire County Council, the Police and Crime Commissioner for Lincolnshire and the Parish Councils.
To give us the best chance of helping you, contact us as soon as you think you are going to have a problem paying your bill.
Completion Notices are issued on domestic properties, either new builds or those nearing structural completion.
If you have already been sent two reminders and you miss another instalment, we will send you a final notice.
The full amount, including court costs, is payable.
If you fail to pay or do not make a payment arrangement, we can ask an Enforcement Agent to collect the Council Tax debt for us.
We can instruct your employer to deduct a percentage of your wages or salary and send it directly to us, until your debt is paid.
How to identify Council Tax and Business Rates scams and what to do to avoid them.
Your privacy is very important to South Holland District Council.